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Building Intentional On-line Community

Experience From 117,000 Messages

Carol Anne Ogdin
Founder, Deep Woods Technology, Inc.

Abstract:  A commercial extra-net, with thousands of computers connected via modem and Internet, supports multiple on-line discussions.   One of these is a particular standout, and the only one in which intentional plans to build a community have been executed.  This is the story of that Forum, and the lessons we learned through the process.

After false starts and mistakes, the discussion database began to grow.  In the past six years, over 4,100 people have participated, and each month about 500 members of a constantly varying cast are responsible for creating over 3,000 messages of hope, help and hilarity.

To navigate the
individual documents,
go here.
To get the whole
report in
one long document
(for printing), go here.

Community and How To Build It

 
The Steps in Culture; what steps are necessary, and what steps did we take to create a community with its own unique culture?
 
The experience, in graphs and tables; what did we accomplish?
 
The role of technology in building on-line community, and now the flexibility and scalability of Lotus Notes proved best...even though it was required that we use it.
Here's the story,
a case study in
how it works
when it works well.


Lessons Learned

 
A short guide to the lessons we've learned, and you can apply them yourself.
Here're the lessons
you can apply


Acknowledgements

     Numerous contemporary participants in the Forum contributed data, feedback and anecdotes for this monograph:  Howard Almond, Robert Albritton, Jens-B. Augustiny, David Bailey, Bob Balaban, Tim Brewington, Steve Caudill, Don Child, Rick Dickinson, Bill Ernest, Erden Eruc, Bill Faulkner, Jon P. Goralewski, Andre Guirard, Dorian Hausman, John D. Head, Pamela Herbert, Lubomir Hornak, Henry Kim, Rudi Knegt, Luke Kolin, Ben Langhinrichs, Bob Monio, Rocky Oliver, David R. Russell, Richard Schwartz, and Jean-Stephane Szijarto.  Thank you all.

     The subject must be near and dear, because they created a thread about this work of 122 posts, and a depth of 13.  Although the last six levels were about Quake ][ and games, and probably shouldn't count...but such is the nature of the Forum!

Thanks for the help,
"guys."

 

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