|
Mail User Behavior
What E-mail Users Tell Us They Do
Carol Anne Ogdin
Founder, Deep Woods Technology, Inc.
|
|
Abstract: We survey 250 e-mail users (out of a
population of about 22,000) for a large electronics firm, and found concrete data about
how people use their e-mail. We can't tell you who the client is, but we can repeat
the study for your organization to get facts you can use to manage the medium. |
|
|
|
Prioritizing Mail
(Based on name of originator, and subject line) |
|
|
|
Spend Too Much Time
|
|
|
|
Response Time (Graph of one-day response) |
|
|
|
|
|
|
|
|
|
. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
